CAF Worldwide Privacy Policy

CAF Worldwide and its affiliates (“CAF,” “we,” “our,” or “us”) respects your (“you” or “your”) concerns about privacy. This Privacy Policy (“Privacy Policy”) applies to personal information we obtain about you, including on this Website and through the software or services that we offer through the Website (the “Services”). This Privacy Policy describes the types of personal information we obtain, how we may use the information and the purposes for which we may use it, with whom we may share it and the choices available to you below. This Privacy Policy also describes the measures we take to safeguard the information and tell you how to contact us about our privacy practices.

Please note that this Privacy Policy is incorporated by reference into CAF’s Terms of Use. Our Terms of Use can be found here: www.cafworldwide.com/terms-of-use.

Read this Privacy Policy and the Terms of Use carefully to understand our policies and practices regarding your personal information. By accessing, using or submitting information to this Website, you agree to this Privacy Policy and our Terms of Use. This Privacy Policy may change from time to time and your continued use of this Website is deemed to be acceptance of such changes, so check periodically for updates.

COLLECTION OF PERSONAL INFORMATION

We may obtain personal information about you in different ways: (1) information you provide to us; (2) information we collect and receive from others; and (3) information we collect when you use the Website and/or the Services, i.e., using “cookies” and other technologies to assess how you use the Services.

Information You Provide to Us

When you visit our Website, when you fill out forms or fields on our Website, when you communicate with us or request information about us, this Website and our Services, whether via email or other means, when you participate in online surveys, or in any of our marketing initiatives, including, contests, events, or promotions, when you provide User Generated Content, as defined below, or when you otherwise engage with any interactive portions of our Website, you may provide personal information, such as your first and last name, email address, phone number, postal address, and/or your professional or employment information. Personal information may also include shipment information (e.g., contact information of shipper, consignee and/or notify party, description of goods, number of pieces, weight and value of shipment), financial information (e.g., financial account information used for credit set-up), and/or commercial information (e.g., records of products or services purchased). Personal information does not include screen names or user names you may provide to us or through this Website.

Information We Collect or Receive from Others

We may update and supplement personal information that we have collected directly from you with other information that we obtain from third parties. We also may collect information about you from public records and third-party sources of information, including information that you have made public on websites associated with you or on social media platforms, such as your profile picture, contact list, education, work history, events, relationship status, likes, gender, location, URL, biography, or any additional image or information, and from other third parties, such as third-party analytics or advertising providers. In addition, we may obtain personal information about individuals who are not yet users of our Website or our Services. When we associate information that we obtain from third parties with personal information that we have collected under the terms of this Privacy Policy, we will treat the acquired information in the same way we treat that information according to the terms of this Privacy Policy.

Information We Collect Automatically

When you use or interact with the Website and/or Services, or view our emails, we may, ourselves or through a third-party vendor, automatically collect, store and use information about your visits to our Website, such as:

  1. technical information, including the Internet protocol (IP) address, browser type, internet service provider, device identifier, your login information, time zone setting, browser plug-in types and versions, operating system and platform, and geographical location;
  2. information about your visits and use of the Website and the Services, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website, pages you viewed and searched for, page response times, length of visits to certain pages, referral source/exit pages, page interaction information (such as scrolling, clicks and mouse-overs), and website navigation and search terms used;
  3. mobile network information, such as the unique device identifier assigned to your mobile device, mobile carrier, operating system, and other device attributes, when you access the Website via a browser on that device;
  4. information collected by cookies, web beacons (including pixels and tags) and other technologies (collectively “Cookies”) (for more information on Cookies, please see the section on Cookies below).

We may use this data to (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with the Website and the Services; (3) personalize your visit to the Website and when you use the Services; (4) measure the usability of the Website and the Services and the effectiveness of our communications; and (5) otherwise manage and enhance the Website and the Services.

COOKIES AND OTHER TECHNOLOGIES

We use cookies and similar technologies (i.e., web beacons or pixels on our Website, in our emails, and identifiers supplied by app platform companies within our apps) to understand your use of our Services; improve your user experience and enable personalized features and content; optimize our advertisements and marketing; and to enable third-party advertising companies to assist us in serving ads specific to your interests across the internet.

Cookies are small pieces of data that are stored on your computer, mobile phone or other Internet-connected devices. They are generally used to uniquely identify the visitor’s browser or to store information or settings in the browser. Both websites and HTML emails may also contain other tracking technologies such as web beacons or pixels. A web beacon, also known as an Internet tag, pixel tag or clear GIF, links web pages to servers and may be used to transmit information collected through Cookies back to a web server. We refer to all of these technologies as “Cookies” for purposes of this notice.

Below is more detail about the types of Cookies that we use:

  1. Required Cookies are required for the functioning of the Website and may be used to implement security features or embed video or sound files. Disabling these Cookies will encumber the Website’s performance and may make certain Services and features unavailable.
  2. Functional Cookies allow the Website to help maintain your session and remember choices you have made in order to provide functionality for your benefit. For example, functional “session” Cookies allow the Website to remember settings specific to you, such as whether you have previously visited the Website and clicked to acknowledge our Cookie banner, which ultimately improves your web experience. Functional Cookies also include persistent Cookies which are used to remember your preferences when you subsequently visit our Website.
  3. Analytics Cookies are used to gather statistics about the use of the Website in order to improve the performance and design of the Website and the Services. For these purposes, analytics Cookies collect information about your device type, operating system type, browser type, domain, other system settings, IP-address, referring URLs, information on actions taken on the Website and the dates and times of your visits, as well as the country and time zone in which your device is located. These Cookies are provided by third-party analytics providers, including Google Analytics, and the information obtained through these Cookies will be disclosed to or collected directly by these third-party service providers. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners.
  4. Advertising Cookies are used to control and manage advertisements and our marketing initiatives. These Cookies may collect information about how you interacted with our Website, whether you interacted with an advertisement, and whether you visited another website. Such Cookies help us to offer you content that may be of interest to you and provide targeted information that seems more relevant to your interests. They also help us to measure the effectiveness of our advertisements and to control and limit the frequency of advertisements and other information being displayed to you. Some of these Cookies are persistent Cookies, which remain on your computer or other Internet-connected device for a certain period of time after you end your browsing session, unless you delete them. These Cookies are provided by third parties such as LinkedIn, YouTube and Google Ads.

You may restrict or disable the use of Cookies through your web browser, although doing so may prevent you from using the full features of the Website. Each type of web browser offers ways to restrict and delete Cookies. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device or browsers. You may also decline consent to cookies usage from the cookie banner that appears at the bottom of our Website when you first arrive on the Website. See the Section “YOUR RIGHTS WITH RESPECT TO THE PERSONAL INFORMATION WE HAVE COLLECTED” for more details on how you can opt out and restrict Cookie access.

Our Website includes social media features, such as Facebook or Twitter buttons. These features may collect your IP address, which page you are visiting while using the Website, and any Facebook cookies on your device (including your Facebook ID). These features may set Cookies to enable the feature to function properly. Please note that the social media services may collect this information, even if you are not logged in to the relevant social media account when you are using the Website. Your interactions with these features are governed by the privacy policy of the company providing it.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We may use your personal information to provide and improve our services, respond to your inquiries or requests, and personalize your experience and our marketing communications. We may also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. Some examples may include:

  1. Performing the Services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, pick-up and deliver shipments, and processing payments
  2. To communicate with you, including by providing you with shipment information, sending you information regarding changes to our policies, terms and conditions, as well as other information, including newsletters, announcements, information about us, special offers or promotional materials on our behalf or on behalf of third parties;
  3. To provide advertising and marketing services, including targeted advertising;
  4. To review and respond to feedback, comments, photos, videos, or other information you submit via electronic forms, surveys, or interactive portions of our Website, including User Generated Content;
  5. To evaluate, develop, manage and improve our business, including administering, analyzing and improving our Website and our Services; managing and evaluating the effectiveness of our communications; and performing other internal functions;
  6. To enforce this Privacy Policy, the Terms of Use, and any other terms that you have agreed to;
  7. To maintain and enhance the safety and security of our Website and the Services and prevent misuse;
  8. To prevent fraud, identity theft, activities that violate our policies, Terms of Use, or the law, or to prevent other criminal activity that compromises our ability to protect our rights and property, secure our services, your data or the safety of our customers, employees and others;
  9. To comply with and enforce applicable legal requirements, relevant industry standards and policies.

In compliance with relevant law, we may retain information as needed or appropriate to serve our legitimate business purposes or as required by law.

To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

SHARING YOUR PERSONAL INFORMATION

We do not share personal information about you except as described in this Privacy Policy. We may share information collected about you in the following ways:

  1. With third parties providing services on our behalf, including vendors, service providers, and partners to perform functions, process your transactions and your data and to help operate the Website and the Services, including (i) order fulfillment and warehousing; (ii) web hosting, analytics and related services; (iii) payment processing, fraud protection, and credit risk reduction; (iv) customer service activities such as inquiries and shipping; and (v) in connection with the provision of the Services. In addition to using your information to help us provide the Website and the Services, service providers may use your personal information internally to improve their own services and may share it in connection with a sale, divestiture, or transfer of business assets; to protect their rights; or to comply with the law. In addition, our providers may share your personal information with their own third-party service providers.
  2. With analytics service providers and advertisers to collect information about how you use our Website over time and across different services. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, and better understand your online activity. Some companies may use information collected on our Website or our Services to deliver advertisements on behalf of us or other companies, targeted to your interests and preferences, on other websites or apps you may visit or on your social media feed and to gauge their effectiveness.
  3. With third parties for legal reasons, namely if we reasonably believe that disclosing the information is needed to (a) comply with any valid legal process, governmental request, or applicable law, rule, or regulation; (b) investigate, remedy, or enforce potential violations of our Terms of Use or this Privacy Policy; (c) protect the rights, property, and safety of us, our users, or others; (d) detect and resolve any fraud or security concerns; or (e) otherwise with your consent.
  4. With third parties as part of an acquisition or liquidation, namely if we are involved in a merger, asset sale, financing, corporate divestiture, reorganization, or acquisition of all or some portion of our business to another company, or if we undergo liquidation or bankruptcy proceedings.

We may also share with third parties, such as advertisers, aggregated or de-identified information and we do not limit our third-party providers from using, selling, licensing, distributing, or disclosing de-identified data.

We do not sell personal information, and we will not sell personal information except as described in this Privacy Policy or if we provide you with notice and a right to opt-out of such sale.

YOUR RIGHTS WITH RESPECT TO THE PERSONAL INFORMATION WE HAVE COLLECTED

>You have certain choices about your personal information.  Where you have consented to the processing of your personal information, you may withdraw that consent at any time and prevent further processing by contacting us by email at info@cafworldwide.com. Even if you opt out, we may still collect and use non-personal information regarding your activities on our Services and for other legal purposes.

  1. Email. You can unsubscribe from email, text and phone communications at any time. If you would like to opt-out of receiving marketing via email, click the unsubscribe link on the footer of marketing emails. We will process your request within a reasonable time after receipt, in accordance with applicable laws.

  2. Direct Mail. If you would like to opt-out of receiving communication via postal mail, contact info@cafworldwide.com, or call customer service at 516-444-3700. To learn more about your rights as a consumer and to receive less national advertising mail, please visit the Direct Marketing Association at http://www.dmachoice.org.

  3. “Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.

  4. Accessing and Correcting Personal Information. If this Website allows you to create an account with us, then you can review and update your personal information by logging into the Website, visiting your account profile page and making changes.

  5. Cookies and Similar Technologies. You may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Please note that cookie-based opt-outs may not be effective on mobile interfaces. However, on many mobile devices, application users may opt-out of certain mobile advertisements via their device settings. The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from our data partners and our other advertising partners that participate in self-regulatory programs. You can access these and also learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, www.youronlinechoices.eu/ or www.youradchoices.ca/, and www.aboutads.info/choices/.

    You can also choose not to be included in Google Analytics https://tools.google.com/dlpage/gaoptout, and opt out of certain targeted advertising by using the following links: (a) Facebook: HTTPS://WWW.FACEBOOK.COM/SETTINGS/?TAB=ADS, (b) Google: HTTPS://WWW.GOOGLE.COM/SETTINGS/ADS/ANONYMOUS, and (c) Bing: HTTPS://ADVERTISE.BINGADS.MICROSOFT.COM/EN-US/RESOURCES/POLICIES/PERSONALIZED-ADS.

Please note that cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. For example, if you have opted-out on your computer browser, that opt-out will not be effective on your mobile device. You must separately opt-out on each device.

In accordance with applicable law, you may have the right to

  • Know what personal information we have about you and request a copy of the same;
  • Update or change any incorrect personal information;
  • Ask us to stop collecting, processing and using your personal information in certain ways;
  • Request the portability of your personal information; and
  • Raise concerns regarding automated decision-making processes.

If you wish to do any of the above, please send an email request to info@cafworldwide.com. We may refuse to comply with a request if the request is manifestly unfounded, excessive, or repetitive in nature or if the request is for erasure of personal information, i.e., where the processing is necessary to comply with a legal obligation or necessary for the establishment, exercise or defense of legal claims or for record-keeping and research purposes. We also may be entitled to refuse your request, wholly or partly, where exceptions under the applicable law apply.

USER GENERATED CONTENT

You are responsible for any content, including personal information, that you contribute to be published or displayed (“posted”) on this Website, or that you transmit to other users of this Website (collectively, “User Generated Content”). Your User Generated Content is posted on and transmitted to other users of this Website at your own risk. We cannot control the actions of other users of this Website with whom you may choose to share your User Generated Content. We are also not responsible for circumvention of any privacy settings or security measures contained on this Website. As a result, we cannot and do not guarantee that your User Generated Content will not be viewed by unauthorized persons. You understand and acknowledge that, even after removal, copies of your User Generated Content may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on this Website, including User Generated Content, is governed by our Terms of Use.

EU DATA SUBJECT RIGHTS

Under the General Data Protection Regulation (“GDPR”), if you are an EU resident and we are processing your personal information, you have the following rights:

  • Right of access: You have the right to request a copy of the information that we hold about you.
  • Right of rectification: You have the right to have information that we hold about you that is inaccurate or incomplete corrected.
  • Right to be forgotten: In certain limited circumstances, you have the right to request that we erase from our records the information that we hold about you.
  • Right to restriction of processing: In certain limited circumstances, you have the right to restrict the processing of your information.
  • Right to withdraw consent: If you have provided consent for the processing of your information you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.
  • Right of portability: In certain limited circumstances, you have the right to have the information we hold about you transferred to another organization.
  • Right to object: You have the right to object to certain types of processing of your information such as direct marketing (to the extent applicable).
  • Right to object to automated processing, including profiling: You have the right to not be subject to the legal effects of automated processing or profiling (to the extent applicable).
  • Right to lodge a complaint: You have the right to lodge a complaint to your country's data protection authority if you believe that we have not complied with the requirements of the GDPR with regard to your personal information.

PROTECTION OF PERSONAL INFORMATION

We are committed to using our best efforts to maintain the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we adhere to industry standard practices and procedures to help safeguard and secure the information we collect. Although we use our best efforts to protect the security of your personal information and our system, due to the inherent open nature of the Internet, we cannot assure you that personal information that we collect will never be disclosed in a manner inconsistent with this Privacy Policy. Inadvertent disclosures may occur. As a result of this and other factors beyond our control, we cannot guarantee the security of the information that you transmit to us, and you do so at your own risk. In the event that an unauthorized third party compromises our security measures, we will not be responsible for, and you agree to indemnify and hold us harmless from, any damages, direct or indirect, actual or consequential, caused by an unauthorized third party's ability to view, use or disseminate such information

INFORMATION FROM USERS OUTSIDE OF THE USA AND CONSENT TO TRANSFER JURISDICTION

The Website and its servers are operated in the United States. If you are located outside of the United States, please be aware that any personal information you provide to us will be transferred to the United States. By using the Website and the Services, and by providing us with personal information, you hereby consent to this transfer and our use of the personal information in accordance with this Privacy Policy. By using the Website and our Services you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and to those third parties with whom we share it as described in this Privacy Policy.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CHILDREN’S INFORMATION

IF YOU ARE UNDER 13 YEARS OF AGE, DO NOT SEND ANY INFORMATION ABOUT YOURSELF TO US OR ON THIS WEBSITE, INCLUDING YOUR NAME, ADDRESS, TELEPHONE NUMBER OR E-MAIL ADDRESS. IN THE EVENT THAT WE LEARN THAT WE HAVE COLLECTED PERSONAL INFORMATION FROM A CHILD, WE WILL DELETE THAT INFORMATION AND OTHERWISE COMPLY WITH THE REQUIREMENTS OF THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT AND APPLICABLE LAW. IF YOU BELIEVE WE MIGHT HAVE ANY INFORMATION FROM OR ABOUT A CHILD, CONTACT US AT INFO@CAFWORLDWIDE.COM.

YOU MUST BE AT LEAST 13 YEARS OF AGE TO REGISTER WITH OR USE CERTAIN PORTIONS OF THIS WEBSITE. THIS SITE IS NOT INTENDED FOR CHILDREN UNDER 13 YEARS OF AGE. WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER 13.

STATE PRIVACY RIGHTS

For our customers residing in California, Virginia, Colorado, Connecticut, Utah, Iowa, Indiana, Tennessee, Texas, Florida, Montana, Oregon, Delaware, New Hampshire, New Jersey, Kentucky, Nebraska, Rhode Island and Minnesota, state law grants you additional rights under applicable law. As a resident of these jurisdictions, you may have certain rights to delete any personal information about you which the business has collected from you, to request that a business that collects personal information about you disclose to you certain information or to opt-out of the sharing of personal information with third parties for marketing and advertising purposes. You may submit a request to us through e-mail at info@cafworldwide.com.

We may not be able to honor each request that we receive and may not be required to do so under applicable laws, but if we are unable to do so, we will respond to let you know our reasons. We will not discriminate against you if you choose to exercise any of your rights as described in this section.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@cafworldwide.com, by phone at 516-444-3700 or by mail using the details provided below:

CAF Worldwide

100 Jericho Quadrangle, Suite 233

Jericho, NY 11753